Frequently Asked Questions
Q. Is “Stay Clean ” a fancy name for dry cleaning?
A. No. Stay Clean Carpet Cleaning Wollongong uses the latest in advanced carpet and upholstery cleaning technology which is best described as a high quality, low moisture clean that dries faster and leaves your carpet and upholstery looking cleaner and brighter for much longer than ever before.
Q. Do you only clean carpet?
A. No. Stay Clean Carpet Cleaning Wollongong also specialise in upholstery, rug, mattress and fabric and leather lounge cleaning. All operators are Government Certified Technicians trained by the Australian Carpet Cleaning Institute.
Q. How much do you charge?
A. Cost depends on the carpeted area you want cleaned. We can generally give you an accurate quote of cost over the phone after asking you a few questions. The more accurate you are with your answers the more accurate our quote will be.
Q. How long does cleaning take?
A. Stay Clean Carpet Cleaning Wollongong will provide you with an estimate of time when you make a booking however, time is a variable that can only be gauged accurately once we are on the job. The Stay Clean system is so effective and efficient that we always aim to minimise the impact we may have on your busy day.
Q. How long does it take to dry?
A. There are a number of factors which affect drying times such as humidity, breeze and carpet fibre type, however our low moisture advanced carpet cleaning technology ensures fast drying times.
Q. When can I walk on my carpets after cleaning?
A. Immediately. Unlike other systems, our advanced carpet cleaning technology is very low moisture giving you the advantage of faster drying times than you’ve ever experienced before.
Q. Do I have to do anything before you arrive?
A. To ensure that the job is completed efficiently and on time you should make sure the carpeted area is free of clutter.
Q. Do I need to vacuum?
A. No. Stay Clean Carpet Cleaning Wollongong pre-vacuum every job with our commercial strength vacuum with hospital grade HEPA and allergen filters prior to laying down our advanced cleaning detergents. This ensures your carpet gets a deeper quality clean that stays clean longer.
Q. Do you move furniture?
A. Yes. At an extra cost Stay Clean Carpet Cleaning Wollongong will move beds, lounges, dining suites if desired, although weight restrictions apply to comply with OH&S. If furniture moving is required we recommend you remove smaller breakable items off the furniture.
Q. Do you treat spots and stains?
A. Yes. However Stay Clean Carpet Cleaning Wollongong do not guarantee 100% removal of all spots and stains. The nature of the spot or stain, how long it has been there and the type of carpet fibre you have all determine whether the spot or stain is removable or is permanent.
Q. Do you do carpet and upholstery protection?
A. Yes. Stay Clean Carpet Cleaning Wollongong use high level protection which is worthwhile if you have carpet and/or upholstery that you would like to keep looking nice and in good condition much longer.
Q. How often should I get my carpet professionally cleaned?
A. Ideally you should get your carpet, upholstery, rug, mattress and fabric and leather lounge professionally cleaned every 12 months for a family of 2. For larger families professional cleaning every 6 months is a much better option.
Q. Can you pop in and have a look?
A. Stay Clean Carpet Cleaning Wollongong are happy to provide obligation free advice and quotes over the phone. We are also happy to pop in and review a problem for a fee.
Q. What if I have water damage?
A. If the carpet is dried out but suffers a water mark then this can be dealt with by a high quality carpet clean such as Stay Clean Carpet Cleaning Wollongong. If the carpet is saturated from events such as storm water or burst hot water system, the carpet will need specialised water restoration work. We do not specialise in wet carpet work however we can refer you to someone who does.
Q. Do you have insurance?
A. Yes. Stay Clean Carpet Cleaning Wollongong are fully insured by QBE